Returns and Refund Policy
At OG Seeds we practice 100% money back guaranteed! If you aren’t happy with one of our products bought from our site, you can return the item(s) within 30 days.
You as the buyer are responsible for shipping any returns to us, unless you have received an item you did not order or would like to exchange. Please follow the return checklist below.
Return Checklist:
- All returning items must be in original packaging and unopened to qualify for a refund.
- Pack the item(s) securely in the package along with the order number or the original packaging slip.
- All return shipping postage costs must be paid by the customer. We do not accept C.O.D deliveries.
- We recommend using UPS, FedEx or USPS to ship your returned product(s) back to us.
Damaged/Faulty Goods
In the event that you determine an item is damaged or faulty, you may send it back for a refund or replacement. Items must be returned new and unused in the original packaging. Please include details regarding which item(s) will need to be replaced. Your replacement items will be shipped within 14 days of receipt of your return and you will be refunded for the postage costs incurred while returning the item back to us.
Exchanges
Please contact us if you would like to exchange your item(s) for a different product within 14 days of receiving your order. All items must be new and unused in the original packaging. Your credit card will be charged for the cost of sending the replacement out to you, as well as any other fees your new order may incur.
Refunds
Refunds will be made for the total amount of the product(s) minus the shipping fee. Shipping fees are non-refundable. All refunds will be made via credit card or check depending on the payment method used at the time of purchase. Please allow 14 days of receipt of your purchase for refunds to be made.
Ship All Returns To:
OG Seeds Returns
517 Ocean Front Walk Unit 10
Venice, California 90291
